Refund policy


30-Day Satisfaction Guarantee

At Seeflip, we want you to be confident in your purchase. We offer a 30-day satisfaction guarantee from the date you receive your product.

If you experience any issues, please contact us first at support@seeflip.com.au so we can assist with troubleshooting or support.

If the issue cannot be resolved, you may be eligible for a return and refund within the 30-day period.

Eligibility

To be eligible for a return under this guarantee:

  • Proof of purchase is required
  • The request must be made within 30 days of delivery
  • The product should be returned in a reasonable condition

Process

Once your return is received and inspected, we will process your refund or replacement as appropriate.

Contact

For support or to start a return, contact: support@seeflip.com.au

Seeflip 1-Year Warranty

At Seeflip, we stand behind the quality and function of our products. This warranty covers manufacturing defects in materials and workmanship for a period of 1 year from the date of purchase.

What Is Covered

  • Manufacturing defects
  • Faults in materials
  • Faults in workmanship during normal use

What Is Not Covered

  • Incorrect installation
  • Misuse or improper handling
  • Accidental damage
  • Modification or alteration of the product
  • Normal wear and tear
  • Cosmetic issues that do not affect function

Warranty Claims

If your product has a manufacturing fault, please contact us at support@seeflip.com.au with:

  • Proof of purchase (invoice number)
  • A description of the issue
  • Clear photos of the product (if applicable)

We may request the faulty product be returned for inspection.

If a manufacturing fault is confirmed, Seeflip will repair, replace, or refund the product at no cost to you. Return shipping may also be covered where appropriate.

Change-of-Mind Returns

If you change your mind about your purchase:

  • Returns must be initiated within 30 days of receiving your product.
  • Items must be unused, in original packaging, and in a resaleable condition.
  • Customers are responsible for the return shipping cost.
  • Once your return is received and inspected, we will process a refund or exchange.

Please note: Products that have been used, damaged, or are not in a resaleable condition are not eligible for change-of-mind returns.

How to Return a Product

  1. Contact our support team at support@seeflip.com.au with your order details and reason for return.
  2. Follow the instructions provided by our team to return your item.
  3. Once received and inspected, your refund or replacement will be processed promptly.

Non-Returnable Items

Products that have been used, damaged, or altered are not eligible for return.

Need Help?

If you have any questions about your order, returns, or troubleshooting, our friendly team is here to help at support@seeflip.com.au.